If nobody is home and we are able to leave the flowers in a safe location, this is what we will do. Our flowers are always wet-wrapped so they will last out of water for some time. However, some properties do not allow for the flowers to be left safely; apartments, for example. Also during hot weather, extreme cole (below 0C), or intense rain, we will not leave flowers at an address unless it is fully safe to do so.
For business locations, if the recipient is not available or not there, we will leave the flowers with a co-worker or colleague who can guarantee that the flowers find their way to the person safely.
In the event your flowers cannot be delivered, then they will be returned to our store. The recipient is welcome to collect the flowers from our studio (free of charge) or you we can re-deliver the flowers for you (there is a $15 charge involved). For more information please refer to our Returns and Refunds Policy.